Cancellation & Returns

You are buying from VZW Heaven Hotel who can be reached on below address:

VZW Heaven Hotel
Halewijnlaan, 51, 2050 Antwerpen Belgium
VAT: BE 0464.334.248

Customers will have 14 days to cancel an online contract for no reason, free of charge. The 14 days will start on receipt of goods (where goods, or goods and services, are purchased) and on the date of the contract (where services are purchased).

The customer will be responsible for returning the goods unopened to our address above.

If a contract is cancelled during the cooling-off period, provided that the goods are returned within 14 days of the customer giving notice of cancellation, the supplier must refund:

  • the price within 14 days of the cancellation date
  • Note: Postage costs will never be refunded!

The full price & shipping costs are included in your order, we will not be responsible for any taxes or aditional rates due to customs and import rates in your country.

Delivery Date

Goods will be delivered without undue delay and in any case no later than 30 days from the conclusion of the sale.